Last Updated: July 1, 2025
At rushpyn.com, customer satisfaction is our top priority. We strive to deliver fresh, high-quality cakes and pastries every time. However, if you are not fully satisfied with your order, please review our Refund and Returns Policy below.
🍰 Returns Policy
Since our products are perishable food items, we do not accept returns once the product is delivered or picked up. However, we are happy to assist you in the following situations:
- You received the wrong item.
- The product was damaged or spoiled upon delivery.
- The order was not delivered as promised.
In such cases, please contact us within 2 hours of delivery with a photo of the product and your order ID.
💸 Refund Policy
Refunds are applicable only under the following conditions:
- Order was canceled at least 6 hours before the scheduled delivery time.
- Product was damaged or incorrect upon delivery and verified by our team.
Once approved, the refund will be processed within 5–7 business days to your original payment method.
❌ Non-Refundable Items
- Customized or personalized cakes
- Partially consumed or tampered products
- Complaints raised after 2 hours of delivery
📞 Need Help?
For any issues related to your order, please contact us immediately:
📧 Email: [email protected]
📞 Phone: +91-98765-43210
We’re here to ensure your experience is sweet and smooth!